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Please note that the casino software contains complete help
files for any issue you are likely to encounter with the games,
your account, or the cashier.
- How do I start playing
at Orchid Online Casino?
- How long will it take
to download the software?
- What do I do after downloading
the software?
- What are the minimum
system requirements?
- Can I use the software
with AOL?
- I am receiving the message,
'Account not found. Please verify your account information
and try again'. What do I do?
- What do I do if I can't
find the install file on my desktop?
- What games does Orchid
Online Casino have?
- How is the outcome of
the games being generated?
- How do I chat with
other players?
- What is a Multi player
or Private group table?
- What happens if I am
suddenly disconnected from the Internet while I play?
- What do I do if after
placing a bet I suddenly change my mind?
- Where can I find complete
detailed instructions on the various games?
- How old do I have to
be to play for real money?
- I am not sure what
was the previous game round result. What do I do?
How do I start playing
at Orchid Online Casino?
To start playing, you must first download the FREE casino software.
Downloading the software to your PC, as opposed to web-based
play in your browser, makes the games much quicker and more
stable, since all the casino graphics and multimedia effects
are already installed on your computer. Only small packets of
information are transferred between your computer and our servers.
How long will it take
to download the software?
The average download time for the 'SmartDownload.exe' file is
12-15 minutes using a 33KBS modem. Cable and ADSL connections
take approximately 2 minutes. It is only necessary to download
the software once. After the initial download and installation,
the program is available on your computer's Start menu and/or
Desktop.
What do I do after downloading
the software?
Run the program you downloaded: 'SmartDownload.exe'. The installation
wizard will guide you through the entire process.
What are the minimum system
requirements?
Windows XP/2000/98/95/NT
Pentium 100MHz
24MB RAM
SVGA Monitor, 256 colors
At least 60MB free Hard Disk Space
Internet Explorer 6
Can I use the software
with AOL?
The software is compatible with AOL 3.0 or later versions.
I am receiving the message,
'Account not found. Please verify your account information and
try again'. What do I do?
You may be trying to access the DEMO mode casino with a REAL
mode username and password or vice-versa. Please contact our
24/7 Customer Service Department
and our agents will verify your account information.
What do I do if I can't
find the install file on my desktop?
Click
'Start' at the bottom left of your screen
Select 'Find' then click 'Files or Folders...'
Type 'SetupCasino.exe' in the space provided, then select
'My Computer' from the drop-down menu in the 'Look In' field
Click 'Find Now'
If the search is successful, the install file will be displayed
in the search window. Double-click the file to install the
software. After you have installed the software, you can play
the games by selecting 'Orchid Online Casino' in your 'Programs'
menu.
If the search window is empty, you must re-download the software.
Contact our 24/7 Customer
Service Department and our agents will walk you through
the process.
What games does Orchid Online
Casino have?
The list is big AND constantly growing. Click
here to see the complete list. Every day we are working
in new concepts and developing new games. You will be notified
automatically whenever a new game becomes available.
How is the outcome of the
games being generated?
Orchid Online Casino is using a very sophisticated Random
Number Generator (RNG) to create a randomized outcome for
each game. The odds for both real money and fun modes games
are created with this random number generator. In all card-based
games, like Blackjack and Baccarat, the decks of cards are
shuffled prior to each hand being dealt.
How do I chat with other
players?
All you need to do is click on the 'Chat' button in Multi-player
and Private-group tables then type whatever you want to say
to the other players. To send the text, click on the 'Chat'
button again, or press ENTER.
What is a Multi player or
Private group table?
To play with other players all you need to do is join a multiplayer
table. The system automatically assigns you to a table where
there is an empty seat. A Private-Group table is where you
can play alone with your friends without being interrupted
by other players. In order to join a Private-Group table you
have to type-in the name of the table you wish to join. If
the table has been created by your friends, you will join
this table, if not - than a table will be created for you
(then you can tell your friends to join you.).
What happens if I am suddenly
disconnected from the Internet while I play?
Losing your Internet connection does not pose a problem when
you play at Orchid Online Casino. We have developed a sophisticated
system which protects the player in when this happens. If
you get disconnected (for whatever reason) in the middle of
a game, there's no need to worry. While playing Blackjack,
Craps or Video Poker you will automatically be returned to
the EXACT state were the game was interrupted. This allows
you to continue exactly from where you left off, and you will
continue playing and making game decisions as if nothing happened.
In games like Slots and Roulette, where the player does not
make decisions in the game after the round had been started,
you can just log-in to the casino again and see how the game
had finished by clicking on the 'Game history' button.
What do I do if after placing
a bet I suddenly change my mind?
In games like Blackjack, Roulette, Craps and Baccarat click
on the chips that you wish to remove with your right mouse
button. In Roulette you can also click on the 'Clear Bet'
button to remove your entire bets from the table. In Slots
and Video poker, press the 'Cash out' button to remove your
coins from the machine back to your balance. If other coins
remain in the machine, don't worry, they will automatically
return to your balance once you exit the game.
Where can I find complete
detailed instructions on the various games?
Our download software comes with context sensitive 'Help'.
Whenever you need help, click the Help button in the casino
lobby for a complete set of instructions and explanations
on all Casino games. In addition, you can view our on-line
help file by clicking here.
How old do I have to be
to play for real money?
In order to play for real money you must be at least 18 years
of age. Fun mode players have no age limitations.
I am not sure what was the
previous game round result. What do I do?
The 'Game History' section allows you to view the previous
played hands and their results.
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